This section explains how we handle personal information collected from users of our website www.toyshop.co.uk, which is owned and operated by:
Whispers (Canterbury) Limited
11a St Peters Street
When a user browses our website we record details of their visit in our administration database(s) and our web server log files.This information is held for statistical and administration purposes only and includes:
- the user’s IP (Internet Protocol) address;
- the pages the user accessed and documents downloaded from our website;
- where applicable and available, the previous website the user visited and the search query they used to reach our website;
- the type of browser being used;
- the type of operating system being used.
We do not share this information with any other party except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server log files.
‘Cookies’ are small pieces of data that a web server can store on and later retrieve from a user's computer. This website stores persistent cookies, which means they will remain stored on the user’s computer until such time as they expire or they are deleted.
The purpose of using persistent cookies is to record your preferences in relation to your use of this website and to provide us with other information about your enquiry that allows us to recognise you if you return to this website in the future. This enables us to present information that may be most relevant to you based on your previous visits and it also helps us understand what parts of the website users find the most useful and improve the effectiveness of the website.
Most browsers are set by default to accept cookie requests. However you can configure your computer to determine how you would prefer to manage cookies. You may wish to set your browser to notify you when you receive a cookie request, giving you the chance to decide whether or not to allow each cookie on to your hard drive, or to block cookies altogether. However, should you decide not to accept cookies set by this website, some of the web pages may not display properly or you may not be permitted to access certain information.
You may also set your browser so that the cookies set by this website are deleted when your browser shuts down and therefore no personal information is maintained which might identify you should you visit our website at a later date.
Sometimes, we collect and store personal information that users choose to give us via online forms or by email, for example when users:
- request to join one of our email lists
- request to join a discussion forum
- subscribe to one of our newsletters
- participate in an online survey / opinion poll
- participate in a quiz or competition
- complete a contact request form
Our use and disclosure of Personal Information
We only use personal information collected via our website for the purposes for which it was given to us.
We do not share personal information about users with other organisations or any one else unless one of the following applies:
- the user has consented
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody's life or health
When a user’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without the user’s consent.
When a user decides to purchase products from this website, we will request and store information relevant to the purchase, such as their name, telephone number, email address, their delivery and payment address. This information will only be used for the purposes of fulfilling the order - e.g. we would only use the telephone number to communicate or discuss a problem with the order.
Please note: We do not collect or store a user’s Debit/Credit Card details. Such information is taken and processed by our payment handler Google Checkout and we therefore take no responsibility for such information. For details on how Google processes this information, please visit the Google Checkout™ Buyer Help Center.
Information used for Marketing Purposes
When relevant we will use your contact information to send out promotional material relating to our products and to send out information about our company. We may also use your email address to occasionally notify you about important functionality changes to this website, new services and special offers we think you'll find valuable. Users may opt-out of receiving future mailings during the completion of their order on our website or afterwards – see below.
Your Choice to Opt Out
Our website provides users the opportunity to opt-out of receiving promotional/marketing information from us. Your details can be changed by emailing us, or sending a message on our contact form.
Data Storage & Security
Users who choose to provide us with their personal information will have their contact details stored on password protected databases.
Staff members associated with the maintenance of this website will have access to administration files and databases which are password protected. Our website server, hosted by our internet service provider, is also password protected.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Access and Correction
We will maintain and update personal information collected from our website as necessary or when we are advised by users that their personal information has changed.
For information about how to access or correct personal information collected on our website see please email us, or send us a message on our contact form.
This website contains links to other sites. Whispers (Canterbury) Limited is not responsible for the privacy practices or the content of such Web sites and users visit these sites at their own risk.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this web website, you can contact us via our contact form.